Privacy Policy

Last updated: 8/24/2025

Overview

Flowrise Co. (“we”, “our”, or “the Company”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and store your personal information in connection with our investment, crypto, banking, and trading services.

Scope

This policy applies to all personal information collected through our platform, applications, APIs, and any associated services. It also governs data provided to us in-person, by email, or through third-party integrations.

Information We Collect
  • Identity Data: Full name, government-issued ID, date of birth, nationality.
  • Contact Data: Email address, phone number, mailing address.
  • Financial Data: Wallet addresses, transaction history, linked accounts, investment activity.
  • Technical Data: IP address, device type, browser version, session activity, cookies.
  • Verification Data: Documents and biometric information submitted for compliance purposes.
How We Use Your Data

Flowrise Co. uses your personal data to:

  • Authenticate user identity and fulfill regulatory requirements (e.g., KYC, AML).
  • Provide access to platform features, transactions, and account functionality.
  • Process investments, withdrawals, and asset operations securely.
  • Prevent fraud, unauthorized access, or financial crime.
  • Deliver communications, updates, and legally required notices.
  • Analyze usage to improve product design, performance, and security.
Legal Basis for Processing

We process your data only where legally permissible. This includes fulfilling contractual obligations, complying with financial regulations, protecting our legitimate interests, or with your explicit consent.

Disclosure of Information

Your information may be disclosed only under the following conditions:

  • To regulatory authorities, courts, or enforcement agencies, when required by law.
  • To third-party service providers who support our infrastructure under binding confidentiality agreements.
  • To affiliates or partners involved in delivering services you’ve opted into.

We never sell your data or disclose it for marketing without your consent.

International Transfers

If your data is transferred outside your country of residence, we ensure that appropriate safeguards (e.g., standard contractual clauses or equivalent legal mechanisms) are in place to protect your rights.

Data Retention

We retain your personal data only as long as necessary to fulfill our legal obligations, maintain account integrity, or resolve disputes. Data may be retained beyond account closure where required by financial regulation or applicable law.

Data Security

Flowrise Co. uses advanced encryption, multi-layer authentication, intrusion detection, and access controls to safeguard your data. While no system is impenetrable, we continuously monitor and enhance our security measures to protect your information.

Your Rights

You may have the right to:

  • Request access to your personal information.
  • Correct or update incomplete or inaccurate data.
  • Object to certain uses or request restriction of processing.
  • Request deletion of your data, subject to regulatory exceptions.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a data protection authority.
Use of Cookies

We use cookies and similar technologies to enhance user experience, monitor performance, and support security features. You can manage cookie preferences through your browser settings or our Cookie Policy (where applicable).

Policy Updates

We reserve the right to revise this Privacy Policy periodically. When changes are made, we will update the “Last Updated” date and, where appropriate, notify users through the platform or via email.

Contact

To exercise your rights or for questions regarding this Privacy Policy, contact us via our contact page or email privacy@flowriseco.com.